PRICES, FEES AND CURRENCY
All the orders are processed in Euro and the prices are published in Euro at our website. For different currencies than Euro, the charged amount may be different due to the exchange rate and bank’s charges. We invite you to check with your bank for any additional information.
VAT tax of 22% will be applied to all the products and it is already included in all the purchases within the European Community. For the purchases in a Country not part of the European Community the VAT is not included into the final price ( as per art.8, c. 1, lett. a) -21-23, D.P.R. n. 633/1972).
Eventual customs duties and taxes will be calculated and charged to the customer from the local customs authorities.
For further information on import in your Country about laws and regulations, we invite you to get in touch with your local Finance Department in advance.
METHOD OF PAYMENT:
It is possible to purchase by Visa, Mastercard, Aura Card and American Express. When customers place the purchase they will input all the details of the credit card in a protected electronic bank system in which is guaranteed the maximum level of security.
None operator at our Customer Care department is allowed to require the details of the credit card.
If there are enough funds and a valid credit card, voicesfromthestreet.it will send immediately to the customer an e-mail to confirm that the transaction has been completed.
Voicesfromthestreet.it doesn’t preserve neither intercept the details of the customer’s credit card.
SOFORT Banking is a bank transfer system that use the highest security standard regarding the online purchases and is one of the most secure method of payment.
To make a secure and quick payment on-line the customer needs an online banking account.
Using Paypal the customer may pays directly through his verified Paypal account.
To place an order you have to be registered on the website.
The purchase is really quick and easy. You only need to select one or more products through the button “Add to basket” and follow the guided step.
The customers receive constantly information about the status of their orders and the tracking numbers at the email address given at the registration.
It is possible in every moment to have news about the orders by connecting on private account at voicesfromthestreet.it or sending an email at email@example.com with the number of the order, name and surname of the purchaser.
You can also contact the customer care at (+39)0734 891259.
All the orders are shipped by “VFTS” from Monday until Friday 09.00 am – 05.30 pm.
The orders that are placed during the weekend or bank’s holiday will be processed the next working day.
In case of no-conformity and if there is any kind of problem, the customer will be contacted and he has the option to cancel his order.
VFTS keeps the right to refuse any kind of orders at any time.
METHOD AND SHIPMENT TERMS
All the products at voicesfromthestreet.it are available at the warehouse and are ready to be shipped. The shipment is processed during the same working day (purchases made within 2.00 PM).
Delivery in Italy: 24 working hours (except islands and other destinations reachable in 48 working hours).
Delivery in Europe: 24-72 working hours.
Delivery in the rest of the World: 7-15 working days according to the Country.
Shipping cost: we provide free shipping in Italy and in European Union. For countries extra EU the cost is calculated during the purchase and it depends on the final destination of the goods.
NEWSLETTER AND PROMOTIONAL EVENT
The customers on the newsletter will receive updates, promotional and discount codes to be used at the website voicesfromthestreet.it. Some other sites too can provide coupon and discount codes on behalf of “VFTS”.
Customers can use the above codes during the checkout of the orders. Each code has a specific expiration’s date which can’t be extended.
Sometimes specific offers and promotions may not be cumulated with other promotions.
ITALY, EUROPE AND EXTRA EUROPE
Voicesfromthestreet.it provides free returns in Italy and in the Europe at a cost of 10 euros; in countries extra Europe the returns are charged to the customer. In the next 30 days after purchase the customer must address the request of return. The procedure is easy and the refund is quick:
The customer will send an email to firstname.lastname@example.org and directly ask for return.
Packing the goods as received (closing the box with tape) and putting inside the invoice or the proof of purchase.
Waiting for the forwarder which will come to pick up the package as agreed during the next 24 hours after the request.
Contact the customer care for every information at email@example.com or call at (+39)0734 891259.
“VFTS” will send sometime with the goods surprises, coupon or promo codes.
ADVICES FOR A CORRECT RETURN (under the D.L. 206/2005 regulation)
The goods must be the same as mentioned on the invoice or the proof of purchase.
The goods must not have been worn, washed or damaged and have to be sent with the same label or any other tag, if any, and in the same original box with the same received things inside.
If the goods are not conform to the originals sent out, the box will be resent to the customer.
The external box can be not the original received, but it has to be well sealed.
When “VFTS” receives the goods, after checking the conformity, will refund immediately the whole amount.
VFTS accepts returns within the next 30 days since the day of the request.
RIGHT OF RECESSION
As per art. 52 of the consumer’s code and his further modifications, the costumers have the right to refuse the purchase within the next 14 days after receiving the goods by using the same system for the returns as above mentioned.
CUSTOMER CARE SERVICE
“VFTS” has a great customer service, considered excellent by its customers, always ready to help the clients. The customer service can be contacted by email at: firstname.lastname@example.org or at (+39) 0734 891259 from Monday to Friday 09.00 am to 4.00 pm, except during the bank’s holidays.
DECLINE IN RESPONSIBILITIES
Voicesfromthestreet.it declines every responsibilities for eventual inaccuracies or typing mistakes which could be corrected upon communications.
Voicesfromthestreet.it has the right to make changes and corrections every time it is necessary.
Voicesfromthestreet.it may not offer any kind of warranties about the conformity of the information published in the website in accordance to the jurisdiction of the costumer’s home-land.
Voicesfromthestreet.it is a product of the Calzaturificio RDB srl and it is the inventor, the creator, the manager and the promoter of the website.
Voicesfromthestreet.it has the right to use personal information, given on purpose by the customers, respecting the rules in force (art. 13 ss. D. Lgs. 196/2003 law).
The use of personal data is only in accordance to the services offered by voicesfromthestreet.it.
The information given on purpose by the client, won’t be communicated or divulged to third parties.
At any moment the users have the right to request the following information:
Confirmation about the existence of their personal data in Voicesfromthestreet.it storage.
A clear and a complete communication about their information and their origin.
Motivations and purposes about their existence and their use.
Voicesfromthestreet.it ensures the cancellation or modification of data only in case of violation of the law and the cancellation of those information which can not be further used.
The costumer has the right to ask in every single moment the cancellation of his information in the Voicesfromthestreet.it database.
LAW ENFORCEMENT OF VOICESFROMTHESTREET.IT
Voicesfromthestreet.it is under the Italian Law and the Jurisdiction of Fermo (Italy) Court.
“All users entering into the website Voicesfromthestreet.it accept to use the website Voicesfromthestreet.it under the Italian Jurisdiction. It is not guaranteed that anything included in the website is in compliance with the Jurisdiction of other Counties. The access to Voicesfromthestreet.it is strictly forbidden from the Countries where the content of the website is illegal. The user which decide to enter the website will be the only responsible under his local Law”.
DO NOT HESITATE TO CONTACT US FOR ANY DOUBT!
Terms and conditions rules of the website are boring, difficult and long. For further information do not hesitate to contact the customer service at: email@example.com.